OUTMARK Support

Contact us

Email is the fastest way to reach us. We typically reply within 1–2 business days.

support@getoutmark.app

So we can help quickly, include:

• The email address or username on your OUTMARK account
• Your phone model (for example, iPhone 15 Pro)
• What you were doing when the problem happened, and what you expected instead
• Screenshots, if you have them

Subscription & billing

• Restore your subscription — if you reinstalled the app or got a new phone, open the subscribe screen and tap Restore purchases. Your subscription is tied to your Apple account.
• Manage or cancel — subscriptions are billed and managed by Apple. On your iPhone, go to Settings → your name → Subscriptions → OUTMARK.
• Refunds — Apple handles all billing, so refund requests go through Apple at reportaproblem.apple.com.

Your pins & cloud backup

• Switching phones or reinstalling — cloud backup is on by default. Sign in with the same account on the new phone and your pins, folders, and photos come back automatically.
• Working offline — pins you drop without signal are saved on your phone and back up automatically the next time you're connected.
• Turning backup off — you can disable cloud backup any time in the app's Settings, which also removes the backed-up copy from our servers.

Account deletion

Delete your account from Settings → Delete account or from Account on the subscription screen. This removes your account and its associated service data; copies previously accepted into another user's personal collection are independent. Deleting your OUTMARK account does not cancel billing through Apple: manage or cancel your subscription in your Apple account settings. If you cannot access the app, contact us for help.

Reporting and blocking

Open Safety in People or Settings to report a user or manage blocks. Incoming shares also have a Report action. Reports are stored for review; keep the reference number if you contact support. Blocking prevents direct contact and live-location access; it does not delete copies already saved by another user. Contact emergency services for immediate threats.

Feature requests

OUTMARK is built by hunters, for hunters — a lot of what's in the app came from user suggestions. If something would make your season easier, tell us at support@getoutmark.app.